Terms of service

1. About Fixroo

Fixroo is a software service operated by Noon Computers, a sole proprietorship, located at:

Noon Computers
No. 54, 2nd Floor, M.P. Sarathy Mansions
Anna Salai, Vellore, Tamil Nadu, India

Email: hello@fixroo.in

Fixroo provides software tools for mobile repair businesses to manage repair jobs, customers, devices, job photos, inventory, sales, shop expenses, staff access, customer tracking links, and related business records.

These Terms of Service govern your access to and use of Fixroo.

By registering for an account, accessing, or using Fixroo, you agree to these Terms and the Privacy Policy.

Subscription charges, cancellation, and refunds are covered in the Subscription, Cancellation and Refund Policy.

If you do not agree to these Terms, do not create an account or use Fixroo.

2. Eligibility and account registration

You must be at least 18 years old and legally capable of entering into a binding agreement to use Fixroo.

If you register on behalf of a business, you confirm that you are authorized to represent that business and accept these Terms on its behalf.

You must provide accurate registration information and keep your account details current.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Protecting access to your account.
• Activities performed through your account.
• Informing Fixroo if you believe your account has been compromised.

Fixroo may require verification of account ownership or identity where reasonably necessary for security, support, or legal compliance.

3. Account access and staff permissions

Fixroo may provide account roles and permissions for shop owners, managers, technicians, and other authorized staff.

You are responsible for:

• Assigning appropriate roles and permissions.
• Ensuring staff use Fixroo only for authorized business purposes.
• Removing access when staff no longer require it.
• Protecting customer and business information accessible through your account.

Staff access is subject to the permissions and functionality available under your subscription plan.

4. Subscription plans and features

Fixroo offers subscription plans with different features, usage limits, and access permissions.

Current subscription pricing:

Annual billing provides 12 months of service for the price of 10 monthly payments.

The prices shown are the subscription amounts in INR. Fixroo does not add GST to them. The amount payable and billing details are shown before payment.

The current pricing page describes the features, limits, and availability of each plan. Those published plan details form part of your subscription.

Fixroo may change plan features, limits, or availability subject to these Terms, applicable law, and the Subscription, Cancellation and Refund Policy.

5. Free trial

New shops may receive a 14-day free trial.

The trial provides access to Pro features during the trial period, subject to the functionality and limits available in Fixroo. Multiple branches stay on the Business plan.

A payment method is not required to start the trial, unless the registration or payment flow expressly states otherwise.

When the trial ends without an active paid subscription:

• The shop’s desk becomes locked.
• The shop cannot continue using paid features.
• Trial records may be retained for 30 days after the trial ends.
• You may subscribe during the retention period to restore access, subject to successful payment and the continued availability of retained records.

Trial access does not guarantee that records will be retained beyond the applicable retention period. The trial does not become a paid subscription on its own.

6. Subscription billing and automatic renewal

Fixroo subscriptions renew automatically unless cancelled before the next renewal.

Monthly subscriptions renew every month. Annual subscriptions renew every 12 months.

The subscription amount, billing frequency, and renewal date will be displayed before you complete payment.

Subscription payments are processed through Razorpay.

By subscribing, you authorize the applicable recurring payment arrangement through Razorpay, subject to the payment method, mandate, and authorization requirements presented during checkout.

You are responsible for ensuring that your payment method remains valid and that sufficient funds are available for renewal.

Fixroo may send billing reminders and notices by email, including trial-ending reminders, renewal reminders, payment confirmations, failed-payment notices, grace-period notices, cancellation confirmations, and scheduled plan-change notices.

Annual renewal reminders are generally sent 7 days and 1 day before renewal. Monthly renewal reminders are generally sent approximately 3 days before renewal.

These reminders do not replace your responsibility to cancel before renewal if you do not want the next charge.

7. Upgrades

An upgrade takes effect after the required payment is confirmed.

The upgrade charge is calculated using the price difference for the remaining days in the current subscription period.

The existing renewal date does not change.

The next renewal will be charged at the full price of the new plan.

The upgrade charge and next renewal amount will be displayed before you confirm the upgrade.

8. Downgrades and plan changes

A downgrade takes effect at the next renewal.

Until the downgrade takes effect, your current plan remains active.

When the downgrade takes effect, features available only under the previous plan become unavailable. Historical records are not deleted solely because of the downgrade. Access to restricted features may be limited. Downgrades are not refunded.

A Business shop moving to a smaller plan must choose which branch will remain active and close the other branches before the smaller plan takes effect.

Switching between monthly and annual billing takes effect at the next renewal. The current subscription period continues under its existing billing arrangement.

9. Cancellation and refunds

Cancellation, refund eligibility, failed payments, grace periods, and subscription changes are governed by the Subscription, Cancellation and Refund Policy.

Under that policy:

• You may cancel a subscription renewal at any time.
• Cancellation stops the next renewal charge.
• The current paid period is not refunded merely because you cancel.
• The desk remains accessible until the paid period ends.
• The desk locks after the paid period ends unless another active subscription applies.
• The first successful subscription payment may be refunded automatically from Billing within 7 calendar days of the payment date; desk access ends when that refund is issued.
• Renewal payments are not refunded.
• There is no prorated refund for cancellation, downgrade, or unused subscription time, including unused annual-plan months.
• Verified duplicate payments and billing errors are reviewed and corrected.
• Approved refunds are returned to the original payment method.

If a renewal payment fails, the desk remains open for a 3-day grace period so you can retry payment.

After the grace period, the desk locks until a payment succeeds.

The grace period does not itself extend the subscription or create a refund entitlement.

10. Business plan and branch access

The Business plan may provide multi-branch functionality and other Business-specific features, subject to the plan limits displayed on the pricing page.

If a Business subscription ends without renewal, all branch access becomes locked, Business-only features become unavailable, and stored records remain subject to the applicable retention policy. Access may be restored by subscribing again, provided payment succeeds and retained records remain available.

If a Business shop moves to a smaller plan, it must select the branch that will remain active and close the other branches before the downgrade takes effect.

11. Customer and business records

Fixroo allows shops to maintain records relating to their own business activities.

Depending on the plan and available features, these records may include customer details, device details, repair jobs and job status, job photos, payments recorded by the shop, inventory and suppliers, sales and shop expenses, and staff accounts and permissions.

The shop is responsible for the information it enters, uploads, stores, or shares through Fixroo.

You must ensure that the information is accurate and appropriate for your business purpose, that you have the necessary rights and permissions to collect and use it, that you obtain required customer notices and consent, and that you comply with applicable privacy, consumer, and other legal obligations. You must not use Fixroo to unlawfully collect, disclose, or process personal information.

Fixroo processes shop data to provide, maintain, secure, and support the service, in accordance with its Privacy Policy and applicable law.

12. Prohibited sensitive credentials

You must not store sensitive authentication or financial credentials in Fixroo.

Prohibited information includes device passwords and screen-lock PINs, OTPs and verification codes, UPI PINs, banking passwords, card security codes, and other credentials that could provide access to a person’s device, account, or financial services.

This prohibition applies to customer records, repair notes, job descriptions, photos, attachments, and other areas of Fixroo.

You are responsible for ensuring that staff do not enter or upload such information.

Fixroo may remove prohibited information or restrict access where reasonably necessary to protect users, the platform, or comply with law.

13. Customer tracking links

Fixroo may generate a private tracking link for a repair job.

Anyone holding an active tracking link may view the job information made available through that link. The link is not a substitute for authentication and should be treated as private.

Tracking links do not expire automatically on a timer. They remain active until disabled, replaced, or invalidated by deletion of the job. A manager can turn a link off from the job page. Creating a new tracking link for the same job invalidates the previous link immediately. The link becomes unavailable when the associated job is deleted.

Delivering or collecting a device does not automatically invalidate its tracking link. The customer may continue to view the shared job status, including that the device has been collected.

You are responsible for sharing tracking links only with intended recipients and for disabling links when access is no longer appropriate.

Fixroo does not guarantee that an active tracking link will remain confidential after it has been shared or forwarded.

14. SMS and communications

Fixroo may provide SMS notifications for repair updates, account verification, or other supported purposes.

Customer repair messages are sent only when the shop has enabled the relevant messaging functionality.

Fixroo uses Amazesms.com as its SMS provider. The SMS service is registered under Noon Computers with the DLT header FXROIP.

SMS delivery is subject to applicable DLT registration, template requirements, provider availability, telecom networks, recipient numbers, and recipient devices.

Fixroo does not guarantee that an SMS will be delivered or delivered within a particular time. Fixroo submits messages through its configured provider but cannot control all external delivery conditions.

SMS allowance

SMS usage is subject to the monthly allowance included in your subscription plan. The allowance is counted for the calendar month in India time and, on Business, is shared by every branch.

When the monthly plan allowance is exhausted, customer SMS continues only if the shop has purchased SMS credits. Unused plan allowance does not roll over; it resets at the start of the next calendar month in India time. Purchased credits roll over indefinitely until consumed and are used only after the plan allowance for the month is exhausted. If a message fails before the SMS provider accepts it, the deducted unit is restored. SMS packs are otherwise non-refundable and non-transferable, except where a refund is legally required, or for a verified duplicate charge or billing error. A subscription refund does not refund or erase purchased credits. Repair job management and status updates continue, subject to the plan’s other limits.

Verification messages and customer notification messages may be subject to different operational requirements.

15. Payment records

Fixroo provides functionality for shops to record payments collected from their own customers.

Fixroo does not collect, hold, or process those shop-customer payments through this payment-recording functionality.

The shop is responsible for collecting payment directly from its customer, issuing receipts or other required payment documentation, handling refunds, resolving payment disputes, maintaining accurate payment records, and complying with applicable tax and payment laws.

Subscription payments made by shops to Fixroo are processed separately through Razorpay.

Fixroo may store subscription plan details, payment amounts, and payment references as described in its Privacy Policy.

16. Third-party services

Fixroo relies on third-party services to operate certain features, including Hostinger for hosting, Razorpay for Fixroo subscription payments, Amazesms.com for SMS delivery, and Google sign-in where enabled.

Third-party services may experience outages, interruptions, failures, policy changes, or other circumstances outside Fixroo’s reasonable control.

Fixroo does not guarantee uninterrupted availability of third-party services.

Fixroo remains responsible for its own obligations under these Terms and applicable law.

Any limitation relating to third-party services applies only to the extent permitted by applicable law.

17. Data retention and account deletion

Fixroo’s data handling practices are described in the Privacy Policy.

The current retention periods are generally:

• Shop records remain while the account is open.
• Trial records may be deleted 30 days after the trial ends.
• Paid subscription records are generally retained for 365 days after the subscription ends.
• Private job photos are retained for up to 90 days after access ends.

Locking an account and deleting its data are separate actions.

A shop may request account deletion through Fixroo support. Fixroo may verify the identity and authority of the requester before processing the request. Fixroo will delete account data where possible, subject to applicable retention requirements and legitimate operational requirements. Some records may be retained where required by law.

A downgrade does not itself delete customers, jobs, inventory, sales, or other historical records.

18. Data export

Shop owners may request an export of their business records through Fixroo support.

Fixroo may verify the identity and authority of the requester before processing an export.

Exports are subject to technical availability and the features supported by Fixroo. Fixroo does not guarantee that every record, photo, attachment, or data format can be exported.

You are responsible for maintaining your own business records and backups where necessary.

19. Security and data incidents

Fixroo will take reasonable steps to protect the service and the information processed through it.

If Fixroo discovers a security incident affecting shop or customer data, Fixroo will investigate the incident, take reasonable steps to mitigate and address it, and notify affected customers as required by applicable law.

This section does not establish a fixed notification deadline unless such a deadline is required by applicable law.

You are responsible for protecting your account credentials, managing staff access, and promptly reporting suspected unauthorized access.

20. Acceptable use and account suspension

You must not use Fixroo for illegal activities, attempt unauthorized access to accounts, data, or systems, interfere with the security or operation of Fixroo, misuse customer information, store prohibited sensitive credentials, abuse the service, or circumvent subscription restrictions or plan limits.

Fixroo may suspend or terminate an account for violations of these Terms, illegal activity, fraud, abuse, security risks, or legal requirements.

Where appropriate, Fixroo may provide notice and an opportunity to resolve the violation. Fixroo may immediately suspend access where reasonably necessary to address urgent security, fraud, operational, or legal risks.

Suspension does not automatically delete stored records. Data remains subject to the applicable retention policy.

21. Service availability and force majeure

Fixroo aims to provide its service reliably but does not guarantee uninterrupted or error-free availability.

The service may be affected by maintenance, technical issues, hosting failures, network interruptions, third-party services, or other circumstances.

Fixroo will not be responsible for delays or interruptions caused by events outside its reasonable control, to the extent permitted by applicable law. Such events may include natural disasters, widespread internet or infrastructure failures, government restrictions, or other circumstances beyond Fixroo’s reasonable control.

Fixroo will take reasonable steps to resume affected services.

22. Intellectual property

Fixroo and its underlying software, branding, design, and service materials are owned by or licensed to Noon Computers, except for content and materials belonging to users or third parties.

Subject to these Terms and your active subscription, Fixroo grants you a limited, non-exclusive, non-transferable right to access and use the service for your business purposes.

You may not copy, resell, or commercially exploit Fixroo except as expressly permitted, reverse engineer or attempt to obtain source code except where applicable law permits, remove proprietary notices, use Fixroo branding without permission, or interfere with the service or its intellectual property.

You retain responsibility for the business records and content you submit, subject to the rights necessary for Fixroo to operate and provide the service.

23. Disclaimers

Fixroo is provided as a software service for business management.

To the extent permitted by applicable law, Fixroo does not guarantee that the service will be uninterrupted or error-free, that every record will be available at all times, that SMS messages will be delivered, that third-party services will remain available, that the service will meet every individual business requirement, or that use of Fixroo will produce a particular business result.

You remain responsible for your business operations, customer communications, repair work, payment collection, records, and legal compliance.

Nothing in these Terms excludes a warranty or responsibility that cannot legally be excluded.

24. Limitation of liability

To the extent permitted by applicable law, Fixroo’s total aggregate liability arising out of or relating to the service or these Terms will be limited to the subscription fees paid by the customer to Fixroo during the 12 months immediately preceding the event giving rise to the claim.

This proposed limitation applies to claims covered by the cap and is subject to exceptions required by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Legal review required. The scope, exceptions, enforceability, and application of this liability cap must be reviewed by Indian legal counsel before this section is treated as final.

25. Indemnity

You are responsible for your use of Fixroo and the information you submit or share through it.

To the extent permitted by applicable law, you may be responsible for claims, losses, or liabilities arising from your unlawful use of Fixroo, your violation of these Terms, your infringement of another person’s rights, your failure to obtain required permissions for customer data, or your business activities, repair services, payment collection, or customer disputes.

This section does not create an obligation where such an obligation is prohibited by applicable law.

Legal review required. The scope and enforceability of this indemnity should be reviewed before this section is treated as final.

26. Changes to these Terms

Fixroo may update or modify these Terms from time to time.

Updated Terms will be published on the Fixroo website and will take effect from the date specified in the updated Terms.

Fixroo may make routine corrections, clarifications, and changes required for security, technical, operational, or legal reasons without prior notice, where permitted by applicable law.

Where a material change requires notice under applicable law, Fixroo will provide notice through an appropriate channel.

If you do not agree with updated Terms, you may cancel your subscription before the changes take effect, subject to the applicable subscription policy and law.

Continued use of Fixroo after updated Terms take effect will be subject to the updated Terms, to the extent permitted by applicable law.

27. Governing law and jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, courts located in Vellore, Tamil Nadu, India, will have jurisdiction over disputes arising out of or relating to these Terms or Fixroo.

Nothing in this section limits rights or remedies that cannot legally be restricted.

28. Dispute resolution

Fixroo and the customer are encouraged to attempt to resolve disputes through written communication before initiating court proceedings.

Where appropriate, the parties should allow 30 days from written notice of the dispute to attempt resolution.

This does not prevent either party from seeking urgent legal relief or exercising rights where applicable law permits proceedings without a prior resolution period.

29. Electronic notices

Fixroo may send contractual, account, billing, and other notices electronically, including by email and through notices displayed on the Fixroo website, subject to applicable law.

You are responsible for keeping your account email address current and for checking relevant account communications.

Electronic notices will be treated as delivered in the manner permitted by applicable law.

30. Assignment

Fixroo may transfer its rights and obligations under these Terms as part of a merger, business sale, restructuring, or transfer of the service, subject to applicable law and customer data protections.

You may not transfer your account or rights under these Terms without Fixroo’s permission, except where applicable law permits otherwise.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable, where legally permitted.

32. Entire agreement

These Terms, together with the Privacy Policy, Subscription, Cancellation and Refund Policy, and applicable subscription details, form the agreement between you and Fixroo regarding use of the service.

If documents conflict, the order of precedence is:

1. Applicable law.
2. The subscription-specific terms and amounts expressly presented and accepted during checkout, for the relevant subscription transaction.
3. The Subscription, Cancellation and Refund Policy, for billing, cancellation, and refunds.
4. The Privacy Policy, for personal information and data handling.
5. These Terms of Service, for general service use.

This order does not override mandatory legal rights or requirements.

33. Contact

For questions about Fixroo, these Terms, account access, or subscriptions, contact:

Noon Computers
No. 54, 2nd Floor, M.P. Sarathy Mansions
Anna Salai, Vellore, Tamil Nadu, India

Email: hello@fixroo.in

For subscription charges, cancellation, and refunds, see the refund policy.

For information about data handling, see the privacy policy.