Subscription, cancellation and refund policy

1. Plans and pricing

Annual billing is 12 months of service for the price of 10 monthly payments. Any applicable tax is shown before payment.

2. Free trial

New shops get a 14-day trial. When it ends without a paid subscription, the desk locks. Records are not deleted immediately. They stay for 30 days, and you can subscribe during that time to restore access, subject to the data still being available.

3. Billing

Monthly subscriptions renew every month. Annual subscriptions renew every 12 months. The amount, frequency, and renewal date are shown before you pay.

4. Upgrades

An upgrade starts after the payment is confirmed. The charge is the price difference for the days left in the current period. The renewal date does not move. The next renewal is the full price of the new plan. That charge and the next renewal amount are shown before you confirm.

5. Downgrades

A downgrade starts at the next renewal. Until then the current plan stays. After it starts, features that belong only to the previous plan are hidden. Historical records are not deleted. A Business shop moving to a smaller plan has to choose which branch stays active and close the others first. Downgrades are not refunded.

6. Monthly and annual changes

Switching between monthly and annual billing takes effect at the next renewal. The current period continues at the current price.

7. Cancellation

You can cancel a renewal at any time. Cancellation stops the next charge. It does not refund the current period. The desk stays open until the paid period ends, then it locks unless another subscription is active.

8. Refunds

The first successful subscription payment can be refunded automatically from Billing within 7 calendar days of the payment date. When that refund is issued, desk access ends immediately and any auto-renewing subscription is cancelled. The amount returns to the original payment method. Renewal payments are not refunded. Cancel before the renewal date to avoid the next charge. There is no prorated refund for cancellation, downgrade, or unused time, including unused months of an annual plan. Verified duplicate payments and billing errors are reviewed and corrected.

A subscription refund does not refund or erase purchased SMS credits. Any unused purchased credits remain on the shop’s balance.

9. SMS packs

SMS packs bought from Billing are one-off purchases of SMS credits. They are non-refundable and non-transferable, except where a refund is legally required, or for a verified duplicate charge or billing error (contact support).

Purchased credits roll over indefinitely until they are used. They do not expire monthly. Each customer SMS uses the plan’s included monthly allowance first; purchased credits are used only after that allowance is exhausted. If a message fails before the SMS provider accepts it, the deducted unit is restored so it is not charged twice.

10. Failed payments

If a renewal payment fails, the desk stays open for 3 days so you can pay again. After that it locks until a payment succeeds. The grace period is not a refund and does not extend the subscription on its own.

11. Reminders

Fixroo emails billing notices for trial endings, renewals, payment confirmation, failed payments, the end of the grace period, cancellation, and scheduled plan changes. Annual renewals are reminded 7 days and 1 day before. Monthly renewals are reminded about 3 days before.

12. Data retention

Locking the desk and deleting data are separate. Trial records may be deleted 30 days after the trial ends. Records from a paid subscription are generally kept for 12 months after it ends, whichever plan you had. A downgrade does not delete customers, jobs, inventory, or sales. Private job photos are kept for up to 90 days after the subscription ends. You can ask for account deletion through Fixroo support. That request is checked against who you are and any legal duty to keep records.

13. Business plan

When a Business subscription ends or moves to a smaller plan, branch tools and other Business-only features stop. Stored history can remain for the retention period above. You may need to choose the one branch that stays active.

14. Restoring access

A locked shop can be opened again by subscribing, as long as the payment succeeds and the retained records are still available.

15. Changes to this policy

Fixroo may update this policy. Material changes will be communicated, and the terms that apply are the ones shown when you subscribe or renew.

16. Contact

For billing, cancellation, refunds, or account questions, use the support channel on the Fixroo website.