Privacy policy
Effective date: to be announced. Last updated 26 October 2026.
This policy explains what information Fixroo handles, why it is used, who receives it, how long it is kept, and how to ask about it. Read it with the Terms of Service and the Subscription, Cancellation and Refund Policy.
1. Introduction
Fixroo is software for mobile repair shops. This policy applies to shop owners, managers, technicians, and other staff who use an account, and to people whose information a shop enters into Fixroo.
It describes the information Fixroo collects, how that information is used and shared, how long it is kept, and how to make a privacy request. Fixroo does not sell shop or customer information.
2. Who operates Fixroo
Fixroo is operated by Noon Computers, a sole proprietorship in Vellore, Tamil Nadu, India.
Noon Computers
No. 54, 2nd Floor, M.P. Sarathy Mansions
Anna Salai, Vellore, Tamil Nadu, India
Email: hello@fixroo.in
3. Information Fixroo collects
Account information
When a shop signs up, Fixroo stores the owner’s name, email address, and a hashed password. If Google sign-in is available and you use it, Fixroo receives the name and email address Google provides for that sign-in. A password is not stored in readable form.
Business information
The business profile can include the shop name, contact phone numbers, address, GSTIN, website, and logo.
Staff and account access
A shop can add staff accounts with a name, email address, role, and a password. Fixroo uses the role to decide what that person can open. When a staff member performs certain recorded actions, Fixroo may store the action, the account that performed it, and the IP address of that request. Passwords and access tokens are not stored in that record.
Subscription information
For a paid plan, Fixroo stores the plan, billing period, amount, subscription status, and the payment reference returned by Razorpay. Card, UPI, and bank details entered on Razorpay’s page are not stored by Fixroo.
4. Records a shop enters about its customers
A shop decides what to save so it can run repair work. Depending on the plan and the features in use, that can include customer names and phone numbers, device details, repair descriptions, job status and history, job photos, a private tracking link, counter-payment records, inventory, suppliers, purchases, stock, sales, and shop expenses.
The shop controls that information. The shop is responsible for telling its customers what it collects and for having the permission or other lawful basis its own practices require. Fixroo processes those records to provide the repair desk, including job status, staff access, and the private tracking page.
Fixroo does not sell shop-entered customer information. Staff of that shop see only what their role allows. Fixroo does not independently check that every customer record is accurate.
Fixroo remains responsible for its own handling of the information, including the security and retention practices described in this policy.
5. How Fixroo uses information
Fixroo uses information to:
- Create and manage accounts, and sign people in.
- Provide repair jobs, customer records, inventory, sales, and staff permissions that the plan includes.
- Show job status and keep the private tracking link for a job.
- Take subscription payments and send billing notices.
- Send a verification code by SMS or email when that check is used.
- Send customer repair messages only when the shop has turned the relevant messages on.
- Keep the service secure, limit abuse, and investigate problems.
- Maintain the service and meet legal duties that apply to Fixroo.
Fixroo does not use this information for advertising.
6. Private tracking links
Creating a repair job creates a private tracking link. The link is not a customer login, and it is not limited to a named person. Anyone who has the active link can open the job page. That page can show the shop’s name, phone, and address, the device and job number, the problem that was reported, the current status and progress, the diagnosis the shop saved, the estimate, and bill amounts such as the total, what has been paid, and the balance. While an estimate is waiting for a decision, the page can also be used to approve or decline it. A short status history is included. Job photos are not on that page. They are available to signed-in staff who are allowed to open the job. Opening the link records that it was viewed and when. It does not record the visitor’s name.
A person who receives or forwards an active link can view what that page shows. The shop should share the link only with the person who should see the job, and should turn it off or replace it if it may have been exposed.
7. SMS and email
Fixroo sends different messages for different purposes:
- A verification code can be sent by SMS to the shop’s contact number, or by email for the owner’s email address.
- Customer repair messages, which can include a tracking link, are sent only when the shop has the relevant messages turned on. They count against the plan’s SMS allowance for the calendar month in India time, then against any purchased SMS credits. On a Business plan, the branches share that allowance and credit balance.
- Billing reminders and subscription notices are sent by email.
Customer SMS is submitted through Amazesms.com so the message can be delivered. Those messages use the sender ID FXROIP. Delivery depends on that provider, telecom networks, DLT registration, and the recipient’s phone. Fixroo does not guarantee that a message will arrive or arrive at a particular time. The sender ID identifies the message. It is not a privacy control.
8. Payments
Fixroo subscription payments
Shops pay Fixroo through Razorpay. Fixroo keeps the plan, amount, and payment reference. Card, UPI, and bank details are entered on Razorpay’s page and are not stored by Fixroo. Charges, cancellation, and refunds are described in the refund policy.
Payments a shop takes from its own customer
A shop can record a counter payment for a repair or a sale. The customer pays the shop directly. Fixroo stores that record in the shop’s account. Fixroo does not collect, settle, or refund those payments.
10. Service providers
Fixroo uses other companies only as needed to run the service:
- Hostinger hosts the application.
- Razorpay processes subscription payments.
- Amazesms.com delivers SMS.
- Google provides sign-in when that option is turned on, and then receives the sign-in request and returns the name and email for that account.
This policy does not state how long those providers keep information, or the countries where they process it. Those details are not confirmed here.
11. Hosting
The Fixroo application is hosted with Hostinger in India (Mumbai). Shop data for the live service is stored on that hosting.
12. How long information is kept
Shop records stay while the account is open. These periods describe the current practice. They are not a promise that every record is erased on a fixed day.
- After a trial ends, records may be kept for 30 days. The desk locks when the trial ends. Keeping the records and deleting them are separate.
- After a paid subscription ends, records are generally kept for 12 months.
- Private job photos may be removed up to 90 days after access ends. A scheduled task deletes those photo files when that period has passed.
- Some records may be kept longer where the law, a dispute, or security requires it.
When a Business subscription ends, branch access locks with the rest of the desk. The records stay under the same retention practice. Moving to a smaller plan does not by itself delete customers, jobs, inventory, or sales. A Business shop chooses which branch stays active and closes the others before that change takes effect.
13. Deletion and account closure
There is no button in the shop account that deletes the whole shop. A shop asks for account deletion by emailing hello@fixroo.in. Fixroo may check that the request comes from someone allowed to close the account before acting on it.
Deletion is not immediate. Fixroo deletes what it can, and may keep some records for a legal duty, a dispute, security, or the retention periods above. Ending a subscription locks the desk. It does not, by itself, erase the shop’s records.
Fixroo may also suspend an account for a breach of the Terms, illegal activity, fraud, abuse, a security risk, or a legal requirement. Suspension locks access. It does not automatically delete the stored records.
14. Access, correction, and export
A shop owner can ask to see, correct, or receive a copy of the business records in the account by emailing hello@fixroo.in. Fixroo may check who is asking before providing the records.
There is no self-serve export of the whole account. A copy depends on what can be produced from the product. Fixroo does not guarantee that every record, photo, or past item will be included, or that it will be in a particular file format. The shop should keep the business records and backups it needs.
This policy does not promise a number of days for a reply.
15. Security
Fixroo takes reasonable steps that are part of the product today:
- Passwords are stored as hashes, not as the password you type.
- The public site is served over HTTPS.
- Staff actions are limited by role, and opening another shop’s job or photo is refused.
- Job photos are stored on a private disk and are sent only to a signed-in user who is allowed to view that job.
- A tracking link is checked against the job before the page is shown. A replaced or turned-off link stops working.
These steps reduce risk. They do not make unauthorized access impossible. This policy does not claim that information is encrypted while stored, that Fixroo holds a security certification, or that the service is tested on a published schedule.
16. Security incidents
If Fixroo finds a security incident that affects shop or customer information, Fixroo will look into it, take reasonable steps to limit the harm, and notify affected users or authorities where the law requires notice.
This policy does not set a fixed number of hours for that notice unless a law that applies to the incident requires one.
17. What the shop is responsible for
The shop is responsible for the notice it gives its customers, for any consent or other permission its own collection requires, for the accuracy of what it types in, for who receives a tracking link, and for removing staff access that is no longer needed.
18. Staff access
What a person can see depends on the role the shop assigns. A staff login does not open every shop on Fixroo. On a Business plan, branch tools follow the plan limits, including which branch a manager can use. People outside the shop do not get a staff login from a tracking link.
19. Who Fixroo is for
Fixroo is for people who run or work in a repair shop. It is not directed at children. Who may create an account is set out in the Terms of Service. This policy does not add a separate age rule.
20. Privacy requests
You can ask to see, correct, or delete information, or ask for a copy, by emailing hello@fixroo.in. Fixroo may need to confirm that the request comes from the account holder or from someone the shop has authorized.
Indian data-protection law may give additional rights. This policy does not claim that Fixroo has appointed a data protection officer or a grievance officer, and it does not state a statutory reply deadline. Those points need legal review before they are added.
21. Changes to this policy
Fixroo may update this policy. The current version is this page, and the last-updated date above changes when the text changes. Where the law requires notice of a material change, Fixroo will give that notice. This policy does not say that continuing to use Fixroo is, by itself, consent to a change.
22. Contact
Questions about this policy can be sent to:
Noon Computers
No. 54, 2nd Floor, M.P. Sarathy Mansions
Anna Salai, Vellore, Tamil Nadu, India
Email: hello@fixroo.in
Subscription charges and refunds are in the refund policy.